Answer:
A tower at the root of all confusion.
They come to witness the night without being called, a sailor's guide and a poet's tears. They are lost to the sight each day without the hand of a thief.
Prior to smartphones, people used this to record their lives.
You can carry it everywhere you go, and it does not get heavy. What is it?
What 8 letter word can have a letter taken away and it still makes a word. Take another letter away and it still makes a word. Keep on doing that until you have one letter left. What is the word?
Almost everyone needs it, asks for it, gives it. But almost nobody takes it.