Answer:
I must be broken before you can use me.
Every night I'm told what to do and each morning I do what I'm told. But I still don't escape your scold
I am the only word that looks the same when spelled upside down.
I am the outstretched fingers that seize and hold the wind. Wisdom flows from me in other hands. Upon me are sweet dreams dreamt my merest touch brings laughter.
I contain six letters minus one and you got twelve.
Whoever made me don't want me. Whoever bought me don't need me. Whoever use me don't know me.